Return & Refunds

Thank you for shopping with SHAARDE. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Perishable / Food Products

Since our products (sweets, laddoos, namkeens, nuts, and other food items) are perishable and consumable in nature, we are unable to accept returns or exchanges once an order has been delivered, except in the cases described below.

2. Eligibility for Return, Replacement, or Refund

We only accept a return, replacement, or refund request if:

  • You received a damaged, leaking, or tampered package
  • You received the wrong product (different from what you ordered)
  • The product was expired or spoiled at the time of delivery
  • There is a missing item from your order

To be eligible, you must:

  • Raise the request within [e.g., 24–48 hours] of delivery
  • Share unboxing photos/videos of the product and packaging as proof
  • Keep the product in its original, unused packaging (where applicable)

3. Non-Returnable Situations

We cannot accept a return, replacement, or refund if:

  • The request is raised after the eligible time window has passed
  • The product has been consumed or used, in whole or part (unless it is a quality/damage issue)
  • The issue is due to incorrect address or contact details provided by the customer at checkout
  • The complaint is based only on personal taste preference

4. How to Request a Return, Replacement, or Refund

  1. Contact us at [support email] or [phone/WhatsApp number] within the eligible time window
  2. Share your order number, along with clear photos/videos of the product and packaging
  3. Our team will review your request and respond within [e.g., 24–48 hours]
  4. If approved, we will arrange a replacement or process a refund, as applicable

5. Refunds

  • Once your return/replacement request is approved, refunds (where applicable) will be initiated to your original payment method
  • Please allow [e.g., 5–7 business days] for the refund to reflect in your account, depending on your bank or payment provider
  • For Cash on Delivery (COD) orders, refunds will be processed via [bank transfer/UPI] after confirming your details

6. Cancellations

  • Orders can be cancelled before they are shipped/dispatched. Please contact us as soon as possible if you wish to cancel
  • Once an order has been shipped, it cannot be cancelled, as our products are perishable and made fresh for dispatch

7. Damaged or Incorrect Items on Delivery

If your order arrives damaged, incorrect, or incomplete, please:

  • Do not accept the package if it appears visibly tampered with or broken at the time of delivery, or
  • If already accepted, contact us immediately with photos/videos so we can resolve the issue quickly

8. Contact Us

For any questions about returns, replacements, or refunds, please reach out to us:

SHAARDE Email: [your support email, e.g. support@shaarde.com] Phone/WhatsApp: [your contact number] Address: [your business address]